Cancellation & Refund Policy

Last updated: 02 October 2026

This policy explains when a Picklo Shimoga booking can be cancelled and what is refunded. It applies to all court bookings paid online through Razorpay.

1. Cancelling your booking

• Cancel from My Bookings → open the booking → Cancel.
• You can cancel up to 8 hours before your slot start time.
• Once you confirm, the cancellation is processed straight away — there is no waiting for approval.
• Within 8 hours of the slot, a booking can no longer be cancelled.

2. What you get back

• 8+ hours before the slot: the full slot price is refunded automatically to the payment method you used, through Razorpay.
• The 4% booking fee is not refunded — it covers payment-gateway and platform costs.
• Less than 8 hours before the slot, or a no-show: no refund.

3. If we cancel your booking

If Picklo Shimoga has to cancel a confirmed booking — for example a court becomes unavailable — the full slot price is refunded to your original payment method. As with any cancellation, the 4% booking fee is not refunded.

4. How refunds are paid

• Refunds always go back to the original payment method (UPI, card, or netbanking) via Razorpay.
• Razorpay typically credits the amount within 5–7 business days. The exact timing depends on your bank.
• If an automatic refund fails for any reason, contact us and we will complete it manually.
• Bookings paid for at the court (not online) have nothing to refund online.

5. Contact

Questions about a cancellation or refund? Reach us on WhatsApp or through our contact page.