Privacy Policy

Last updated: 02 October 2026

This notice explains how Picklo Shimoga ("we", "us") collects and uses your personal data when you use our website and court-booking service. It is written to meet India's Digital Personal Data Protection Act, 2023 (DPDP Act). We are the Data Fiduciary for the data described below.

1. What we collect

• Account details — your name and phone number (required), and email address (optional, only if you add one).
• Booking data — the courts, dates and time slots you book, and your booking and cancellation history.
• Payment records — payments are processed by Razorpay. We store only the transaction / order ID and the amount. We never see or store your card number, CVV, or UPI PIN.
• Security logs — the date, time and IP address of your logins, used to protect your account and rate-limit abuse.
• Date of birth — optional. We only ask for it where a parent or guardian is booking on behalf of a child, so we can confirm an adult is responsible for the account.

We ask only for what we need to run bookings. Date of birth is optional and matters only where a guardian manages a child's account.

2. Why we use it, and our legal basis

We process your data on the basis of the consent you give when you create your account, for these purposes only:

• Create and manage your account and let you into the venue for a booked slot
• Take payment, and process cancellations and refunds
• Keep the service secure and prevent fraud

We will not use your data for any new purpose without asking you again.

3. Who we share it with

We do not sell, rent or trade your personal data. We share it only with Razorpay to process your payments (see Razorpay's Privacy Policy), and with authorities where the law requires it.

4. How long we keep it

We keep your account and booking data for as long as your account is active. If you delete your account we remove your name and contact details immediately; the underlying booking and payment records are kept in anonymised form for as long as tax and accounting law requires (currently up to 8 years), after which they are deleted. Inactive accounts with no bookings for several years may be anonymised.

5. Your rights

Under the DPDP Act you can:

• See and correct your data — in My Profile (name, email), or by contacting our grievance officer.
• Delete your account — use the "Delete my account" option in My Profile. This removes your name and contact details right away. (You'll need to cancel any upcoming booking first.)
• Withdraw consent — deleting your account withdraws your consent. Withdrawing is as easy as giving consent was.
• Nominate someone to exercise these rights on your behalf if you are unable to.

6. Children

If you are under 18, a parent or legal guardian must create and manage the Picklo account and make the bookings. By doing so, the guardian gives consent on the child's behalf as the DPDP Act requires, and agrees to our Terms & Conditions. We do not knowingly let a child set up or run an account on their own, and we never use a child's data for tracking, advertising or profiling. If you believe a child is managing an account without a guardian, contact our grievance officer and we will act on it.

7. Security

Passwords are stored using bcrypt hashing. Sessions use server-side tokens and are invalidated on logout. All forms use CSRF protection and the site is served over HTTPS. If a data breach occurs that is likely to affect you, we will notify you and the Data Protection Board of India as required.

8. Cookies

We use a single session cookie to keep you logged in. It is essential to the service and is deleted when you log out. We do not use advertising or cross-site tracking cookies.

9. Grievance officer & complaints

For any question or complaint about your data, contact our Grievance Officer:

• WhatsApp: +91 82774 38404
• Or via our contact page

We will respond within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.

10. Changes to this policy

We may update this policy. Material changes will be posted here with a new date, and you will be asked to review and agree the next time you log in.